| Categories |
Very Poor |
Not So Good |
Better |
Best |
| Research calls--intra day |
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| Research calls--fundamental |
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| RMS terms |
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| Quality of trading platform |
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| Quality of back office system |
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| Connectivity and uptime |
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| Initial training and support from bonanza |
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| Brand name |
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| Access to senior management |
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| Time taken for query resolution |
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| Time taken for account opening |
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| Advertising support from bonanza |
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| Cross-selling (Insurance / Mutual Fund / IPO) support from bonanza |
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| Timely accurate payouts to biz partner |
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| Timely accurate payouts to clients |
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| Overall support from co-ordinator |
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| Query solving |
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| New product information |
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