At Bonanza Portfolio Ltd. we strive to provide an exceptional service and ensure client satisfaction with our products and services. Client feedback is of utmost importance to us, as it helps us improve our offerings and meet expectations. If you have any concerns or complaints, we want to hear from you so we can address them promptly.
Clients are requested to write us on email from the registered email id on customercare@bonanzaonline.com .
Once we receive your complaint, ticket id will be generated as an acknowledgment of the said email. One of our experienced customer support representatives will be assigned to your case. You can expect a response within 24 hours, acknowledging receipt of your complaint, and outlining the next steps.
We understand that sometimes issues may arise, and we are committed to resolving them as efficiently as possible.
If the client is not satisfied with the response from the connect team client can further raise this issue on grievances@bonanzaonline.com.
Share the detailed description of your complaint or concern. The more specific you are, the better we can understand the issue and address it effectively.
If applicable, mention any relevant order numbers, account details, or transaction references to help us locate your information quickly.
Please be rest assured that we take your complaints seriously and treat them with the utmost confidentiality. Our team will thoroughly investigate the matter and work diligently to find a resolution that meets your satisfaction.
In the meantime, if you have any urgent issues or immediate concerns, don't hesitate to contact our customer support team on 022-68363709/ 022-68363775.
We look forward to assisting you and turning your negative experience into a positive one.
The Client shall first take up the grievance by lodging a complaint directly with DP-Bonanza Portfolio Limited. If the grievance is not satisfactorily redressed, then the Client may, escalate to Depository as well as escalate the same through the SCORES Portal in accordance with the process laid out therein. After exhausting all available options for resolving the grievance, if the Client is still unsatisfied with the outcome, they can opt for online resolution of the dispute through conciliation or arbitration on the SMART ODR Portal at smartodr.in. Alternatively, Client can opt for online dispute resolution through the SMART ODR Portal if the grievance lodged with us was not satisfactorily resolved or at any stage of the subsequent escalations mentioned above.
